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Returns

Returns & Refunds Policy

Last updated: May 2026

At Give Us Beauty, we want you to love every product you receive. If something isn't right, we're here to help.

Can I return my order?

We accept returns within 14 days of receiving your order, provided items are:

  • Unopened and unused
  • In their original packaging with seals intact
  • Not a hygiene-sensitive product that has been opened (e.g. lip products, mascaras, skincare)

This is in line with UK consumer law and our commitment to hygiene and safety standards.

How do I start a return?

Contact us before sending anything back:

  • Email: hello@giveusbeauty.com
  • In store: 61 Monaghan Street, Newry, Co. Down, BT35 6AY

Please have your order number ready. We'll issue you a returns authorisation number and guide you through the process.

Who pays for return postage?

  • Faulty, damaged, or incorrect item? We'll cover the return postage cost.
  • Changed your mind? Return postage is at your own cost. We recommend using a tracked service as we cannot be responsible for items lost in transit.

When will I get my refund?

Once we receive and inspect your return, we'll process your refund within 5–7 working days back to your original payment method. You'll receive a confirmation email when it's done.

What if my item arrived damaged or faulty?

Please contact us within 48 hours of receiving your order with photos of the damage. We'll arrange a replacement or full refund as quickly as possible — no need to return the item in most cases.

What if I received the wrong item?

We're sorry! Contact us straight away and we'll get the correct item sent out to you at no extra cost.

In-Store Purchases

Items purchased in our Newry store can be returned in store within 14 days with proof of purchase. Refunds will be issued to the original payment method.

Your Statutory Rights

This policy does not affect your statutory rights under the UK Consumer Rights Act 2015. For more information visit www.gov.uk/consumer-rights.

Questions?

Get in touch — we're always happy to help. 📧 hello@giveusbeauty.com 📍 61 Monaghan Street, Newry, Co. Down, BT35 6AY